"We have been working with Surrogate since 2011. Their customer service is simply the best! We run 7/24/365 in a highly competitive industry that is based largely on customer service, so, when partnering with an IT firm, it was important that they be similarly focused in order for us to deliver to our customers. In addition to great customer attention, I also wanted an IT company who would help me asses where we were, identify immediate areas of concern but also help develop a road map on IT planning and maintenance and expenditures so that we do not manage from crisis to crisis. There was more front-end work and problem solving in the beginning, however we are far more stable and consistent than any other property I have ever run, including properties where IT was handled “in house”. Surrogate is a good fit for us because we are looking at longer term stability and planning. We still have issues that come up and they are dealt with quickly and efficiently. However, those are much fewer now than before we partnered with Surrogate. Overall rating 10/10.”
