Our Team

Andrew has spent his entire career understanding, managing, and improving IT infrastructure within business environments ranging from single person companies to large enterprise organizations. Whether working locally or globally, he believes that seamless IT operations are the result of proactive planning, professional execution, and ongoing monitoring and maintenance. 

In a career that spans over two decades, Bill has worked his way up from a Network and Desktop Technician to a Systems Administrator. His areas of responsibility have involved the support, implementation and planning of the systems required to meet business needs and goals. Examples of Bill’s expertise include Cisco routers, firewalls, ethernet, and fibre switches. He is adept at supporting end users and has provided end user and technician support training.

With a former career as a manager in retail and sales, went back to school to start her second career in IT. Her main focus was Cyber Security, Studying at NSCC for two years. Her course taught her how to think like a bad actor to assist in keeping clients and companies secure, also learned how to handle malware, do security audits, perform several different security tests, on top of IT/Helpdesk administration and System’s administration with firewalls, VPN, endpoint protection and end user support. This training as also made her able to think on her feet and be opened minded in all situations. Brandy's experience as manager in sales and customer service has helped her have patience in dealing with all kinds of different people, have compassion and understanding when it comes to helping users deal with their computer and account needs.

Clare specializes in strategic planning, project management, and customer engagement. She also likes to write policies and procedures aimed at keeping businesses focused and their data secure. 
 

Emma helps ensure all our accounting needs, processes and reporting are addressed efficiently and effectively. She is also the brains behind the multiple facets of our Power to Give Program. Emma’s ingenuity and strong work ethic are recognized by staff and customers alike.

Kevin has worked as a project manager/contract administrator for over 20 years. He has a proven track record when it comes to the management/administration of projects from inception to completion. Kevin also has a demonstrated ability to communicate and coordinate with all individuals involved in a project and enables greater understanding of the larger picture. He also offers the Surrogate team a wealth of knowledge when it comes to AutoCad, project management software, and overall documentation.

Besides being a skilled photographer and graphic designer, Tim has a knack for finding solutions and supporting our customers when implementing those solutions. He is also our Office 365 migration lead.